Shipping Rates:

The rate charged for the shipping of your order is based on the weight of your entire order. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. Please refer to the home page for our shipping rates.

Turnaround:

All orders are shipped within 48hrs after we receive proof of payment. Orders are shipped during weekdays (excluding public holidays & Mondays).  Please note that we carry a minimum stock level of each item, but we do not guarantee to always have everything available and in stock. We will also only send your order once the payment is reflected in our bank account.

We have two shipping options available for you. Normal post office counter to counter and a courier option. We highly recommend that you choose the post office counter to counter option as it is extremely reliable and very cost effective.

Should you choose the courier option then we will make use of a door to door courier service to all major areas in South Africa. This service takes 2- 4 working days. Customers are responsible to have someone at the delivery address to sign for and accept the delivery. A tracking number and estimated day of delivery will be emailed to you once the goods have been dispatched. Should you live in a remote area then contact us for a special delivery quote.

Carriers:

We use the following carriers to deliver our orders:

SA Post Office
Fastway Couriers

Back Orders:

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

How To Return An Item:

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email sales@toddlerswarehouse to request a refund and we will assign you a tracking number.

2. Mail your returned item to:

Toddlers Warehouse
Returns Department <Tracking Number>
PO Box 10171
Aston Manor
1630

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions:

Some items can not be returned if they have been opened and/or used.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee:

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges:

If your returned item is in like new condition, you may exchange your returned item for a different size or colour where applicable and subject to stock availability. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Accepted Methods of Payment:

Credit Card (Visa, Master Card)
Electronic Funds Transfer (EFT)
Direct Bank Deposit

Credit Card Charges:

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Banking details for EFT/Direct Deposit payments

Standard Bank
Business Current Account
42 085 6900
011 84200, Boksburg Branch

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information:

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.